Refund Policy
At NB Cotton World, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our hassle-free refund process.
Eligibility for Refund
You may request a refund under the following conditions:
The item is returned within 7 days of delivery.
The product is unused, unwashed, and in its original packaging with tags intact.
The item is not a sale, discounted, altered, or customized product.
The item is damaged, defective, or you received the wrong item.
Non-Refundable Items
Refunds are not applicable for:
Products purchased on sale or during promotional offers.
Items that have been used, washed, or altered in any way.
Custom-made or tailored orders.
Refund Process
Request a Return:
Contact us via email at care@nbcotton.in or call us on +91 9000 578014 within 7 days of delivery with your order number and reason for return.Return Approval:
After reviewing your request, we will approve or reject the return based on eligibility and send return instructions.Product Inspection:
Once we receive your returned item, our team will inspect it for condition and compliance.Refund Issuance:
If approved, your refund will be processed to your original payment method within 7–10 business days.
You’ll receive a confirmation email once your refund is initiated.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Return shipping costs are borne by the customer unless the product is damaged or incorrect.
Late or Missing Refunds
If you haven’t received a refund:
Check your bank account or contact your credit card company—it may take some time before your refund is officially posted.
Still no update? Please contact us at care@nbcotton.com
Need Support?
📧 care@nbcotton.com
📞 +91 9000 578014
📍 NB Cotton World
Shop No: 5, 1st Floor, Secreatraitt Colony
Golden Temple Road, Hyderabad – 500089